Reviews - Page 3 - Ski Country Auto Repair and Towing

We are members of the National Institute for Automotive Service Excellence; therefore, we strive to provide the best service possible to our customers. We put our customers first at Ski Country Auto Repair and Towing, and we appreciate when they provide us with feedback about our services. Below are a few testimonials from some of our valuable customers.

Get Towed and Taken Care Of

At Ski Country Shell & Towing, we put you and your vehicle first. No matter what time of day it is, or what kind of car trouble you’re having, we promise to pick you up and make sure you’re comfortable while we work efficiently to get your vehicle back on the road. If you’re looking for excellent service in the Frisco, CO area, contact us today.

Meg Caldwell

3/13/2023

They were great with diagnosis of my vehicles issues and pleasant to work with.

Victoria Nestor

3/13/2023

These guys quickly rescued me off the side of the road when I blew 2 tires hitting a boulder. They then talked my partner through some good tire options, ordered me 4 new tires and a rim, and installed them quickly. Much better experience than I have had at local tire shops.

Cindy Beer

3/13/2023

Thanks for the review, Cindy Beer! We are glad that we were able to provide you with a great experience! We appreciate your business, it is always our pleasure

- Ski Country Auto Repair and Towing

Samantha Escudero

3/10/2023

They couldn't help me when my car broke down in vail pass and it started snowing. Mind you single female traveling alone and didn't have much room and the side of the road.

Thank you for your review. While we completely sympathize with your situation, we only have so much staffing and rather than promise you we can respond , we try very hard to be transparent and honest so that you can seek another provider. We hope that you were able to obtain services and made it to a safe location. We wish you continued safe travels from the Ski Country Auto Repair and Towing Team.

- Ski Country Auto Repair and Towing

Carol Gordon

3/6/2023

Great service

Ira Tane

3/4/2023

Knowledgeable, ontime, with clear description of work done

Page

2/28/2023

Brad and Chris were both so great! Brad kept in constant contact with me to let me know when someone would arrive to help me. Chris is the one who ended up meeting me and was very knowledgeable and helpful and got me back on the road fast! You guys are the best! Thank you so much!

Ian Kenney

2/23/2023

My 2010 3.6r outback overheated on the westbound pass, I used my AAA tow to get to Ski Country Auto Repair. They got me in and out same day with a quick service to my cooling system. They were completely with the program as far as getting me back on the road ASAP. I was thrilled that I wouldn't have to drop cash on a hotel. They could have held me up for another day taking care of their suggested additional services while I dropped money at the hotel, but they understood my situation and got me confidently back on the road same-day. I was charged fairly, never felt like I was being taken advantage of, and got to speak at-length with my technician about the issue and future maintenance once I finished traveling. Made a tough situation as painless as possible. My tow driver also had a vehicle being serviced there, so that's a good sign.

Ian, thank you for the 5-star review of Ski Country Auto Repair & Towing! Our team is proud to have the tools, resources, and knowledge to service your vehicle and get you back on the road quickly! We look forward to working with you again in the future! Take care!

- Ski Country Auto Repair and Towing

ga misc

2/21/2023

They fixed my car, but they were very expensive. On the way from Denver to Frisco (where we were to stay for two nights) the battery light on my car came on. They were the closest shop that had capacity to repair my car. Just to diagnose the issue they charged me $245. (While dealing with this issue I learned that the most common cause of it is a faulty alternator.) They came back with exactly this diagnosis and quoted me a total repair cost of $1920 for replacing the alternator and the serpentine belt and tensioner kit (which they recommended to do at the same time), including the $245 diagnosis. I had a chance to talk with my regular mechanic in Denver, and he found it unnecessary to replace the serpentine belt and tensioner kit and quoted me just shy of $460 total for replacing the alternator (quality part, work, and taxes). The Ski Country cost for just replacing the alternator was still a total of $1144. This included $401 for the alternator itself, $394 in labor costs for replacing the alternator (which my regular mechanic said would take an hour), and $81 in "Shop Supplies". I understand that things are somewhat more expensive in the Frisco region, but in my books this is extreme.

Thank you for your review as it gives us an opportunity to improve our services. We are an extremely busy shop and rarely have the opportunity to assist with same day services. Our team rescheduled a number of other jobs to accommodate your situation as you desired to ski for the weekend. We would be happy to review your charges with you. We do advise customers of additional repairs if we find they are necessary or if it is common practice to change them in the course of repairing the initial complaint. We were able to provide you with same day service and avoid additional time, money in hotels and meals and most importantly you were still able to enjoy the time with your family. Should you have further questions, we would be very happy to discuss with you further. Safe travels from the Ski Country Auto Team.

- Ski Country Auto Repair and Towing

Scott Westerman

2/17/2023

The team at Ski Country Auto Repair & Towing were professional and very thorough in their process to repair my car. Josh was particularly helpful coordinating the process and keeping me up to date on the issues. Very happy with the service and will definitely come back when I have any issues with my vehicles.

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