Reviews - Page 25 - Ski Country Auto Repair and Towing

We are members of the National Institute for Automotive Service Excellence; therefore, we strive to provide the best service possible to our customers. We put our customers first at Ski Country Auto Repair and Towing, and we appreciate when they provide us with feedback about our services. Below are a few testimonials from some of our valuable customers.

Get Towed and Taken Care Of

At Ski Country Shell & Towing, we put you and your vehicle first. No matter what time of day it is, or what kind of car trouble you’re having, we promise to pick you up and make sure you’re comfortable while we work efficiently to get your vehicle back on the road. If you’re looking for excellent service in the Frisco, CO area, contact us today.

Jessica Seitzer

8/5/2022

5

Very quick service!! Tires ordered on Friday dropped car off Monday morning and by mid afternoon car was complete. Thanks for great friendly quick service.

Hey Jessica! Thank you so much for the 5-Star rating and for sharing your positive experiences with us. We're glad that we were able to help you and your vehicle get back on the road, safely and quickly. We stand behind our work and make sure that our guests have peace of mind, so we are of course thankful to correct any issues you may encounter with our work, even if it is a simple fix. We thank you for your business and hope to see you again for your future automotive services!

- Ski Country Auto Repair and Towing

Amanda Moral

8/5/2022

5

They were amazing and super helpful. Very thorough and made sure I understood what was going on. Kept me updated throughout the entire process which I really appreciated. Would highly recommend

Thanks Amanda for your review! We appreciate hearing from all of our customers! Our goal is to partner with our customers so that they have a clear picture of their maintenance and repair needs to make informed decisions. We appreciate your confidence in us and hope you have safe travels from the Ski Country Auto Repair and Towing Team.

- Ski Country Auto Repair and Towing

Morgan Whaley

7/28/2022

5

Ski County is my local garage in Summit County for everything from oil changes to major repairs. Josh, Jeff, Ryan, and everyone else there are great. I have taken my Land Cruiser in to them a couple times and they are thorough, professional, and communicative. I got everything fixed and for the couple days they had my truck waiting on a part, they let me use their loaner vehicle which was a life saver.

Thank you Morgan for your review and for trusting us with the care and maintenance of your Land Cruiser. We value your business and more importantly our relationship with you. Thank you again and safe travels to you from the Ski Country Auto Repair and Towing Team

- Ski Country Auto Repair and Towing

george barile

7/27/2022

1

I brought my auto in to determine what brakes service was needed. I was told front axle needed pads and rotors at approximately $1000 using OEM materials and was charged for diagnostic service which would subtracted from bill. I was also told rear brakes needed similar service soon. They ordered the parts. I contacted AAA for alternate repair shop. I contacted the AAA approved service shop and was given a quote for same service at around $400. Service was performed for $438 including taxes and was told the rear brakes had about 50% life remaining. I called Ski Country and they refused to address how come their costs were so much higher and they would not return diagnostic charge.

Thank you George for your review. As we did perform a diagnostic review of your vehicle, we are unable to refund or credit a diagnostic fee. My apologies for any misunderstanding. We were able to see your vehicle almost immediately and without an appointment which is very rare. If you did not replace your warped rotors, our estimate is very close to the price you paid. We do provide a thorough and transparent estimate so that our customers are aware of the scope of work. We provide a nationwide 36 month 3 year warranty on parts and labor. We are pleased you were able to find a shop to accommodate your repairs and your budget. We wish you safe travels from the Ski Country Auto Repair and Towing Team

- Ski Country Auto Repair and Towing

Jennifer Vogler

7/26/2022

1

No need to tail me through Tenmile canyon. Your drivers are extremely aggressive on the road.

Our apologies. We are in the business of safety and hold ourselves to a higher standard. Please accept our apologies and thank you for providing us with an opportunity to improve.

- Ski Country Auto Repair and Towing

Mary Frances Weir

7/25/2022

1

Non-woman friendly business. Do not go here if you are not with a man who knows something. Totally disrespectful of women who have no knowledge. Unreal they treated me so poorly in a "service business!" Unacceptable. It's 2022. Women own cars. (And their response is false. He didn't want to be bothered with me. No integrity. Run women run from this place!!)

Thank you Mary for leaving a review. I as a business owner, woman and parent can definitely empathize. We spoke twice this morning, before business hours and again shortly after we opened for service. We felt due to your time constraints and your concerns, we may have not been the best fit to perform repairs on your vehicle. Our policy is to be very transparent with our customers and to provide the best service possible. We wish you safe travels.

- Ski Country Auto Repair and Towing

Sky Bristol

7/22/2022

1

I wasn’t satisfied with the shop charging me $185 to diagnose the issue with my truck s as nd then telling me they wouldn’t do the repair. Forced me to have my truck towed clear into the front range! I also could have used a bit of help and advice on where to get the camper I was pulling when I broke down instead of “we’ll, you can’t leave that here!” Not great customer service at all.

Thank you Sky for your review. Many visitors to our area don't understand our parts availability. We do our very best to give our customers the best service we can offer. On occasion due to the extent of repairs, the best service is to be honest and have the vehicle taken to a location that is more suited to the customers needs. Due to the extent of repairs required to repair your vehicle, the best option was to have it towed to another location and that very well could have been the front range as most shops in our rural area do not perform the type of repairs your vehicle required. It is important to us to be able to pay our staff. In order to do so, we do have to charge for our services. Due to our very small parking area, we are not able to accommodate a large camper. The team at Ski Country Auto and Towing wishes you continued safe travels.

- Ski Country Auto Repair and Towing

Doulgas Pfantz

7/21/2022

5

We are from Iowa and were on our way to Palisades July 4th weekend when our GMC Acadia started to heat up. We stopped at the information center in Frisco and a local recommended Ski Country Auto. We were able to drive there and talk to an employee. Being as it was a holiday weekend there were no mechanics on site. We stayed in a hotel close by and my sister came to pick us up the following day. Our trip was extended due to supply chain issues, but they kept us informed and tried to get us back on the road as soon as possible. They were very professional and also very caring with our situation. I know they worked hard for us to get back on the road but also safely. Josh was great to work with and our mechanic was excellent. I just wish they were closer to Iowa!!!! They even wanted us to call them when we got back to Iowa to make sure we made it safely!! You don't find that kind of service every day! Thank You Ski Country Auto management and employees for making a tough situation halfway pleasurable

Jeff Bilecky

7/21/2022

4.5

Great Shop! Open honest and fully transparent when identifying immediately necessary repairs versus maintenance items which can easily be accommodated later.

Peter Thornhill

7/20/2022

5